Terms & Conditions
1. General
1.1 All products and services offered on this website are produced and owned by Anna Anderson registered as a sole trader (ABN 62759173306) in Australia.
2. Copyright
2.1 All digital products purchased from Anna Anderson are copyright at the time of purchase and in perpetuity.
2.2 All content delivered via online sessions, courses and at live events is copyright by Anna Anderson at the time of delivery and in perpetuity.
2.3 All digital products in all formats, sold or gifted are for personal use only. They shall not be resold, rented out, used in teaching or otherwise circulated in any form without Anna Anderson’s prior permission in writing.
2.4 No audio recording may be reproduced or remastered in part or in whole for commercial purposes or free public broadcast without Anna Anderson’s prior written permission.
2.5 Storing the purchased or gifted copy on multiple devices is permitted. If you wish to use the purchased product for any other purpose than your personal use, please contact us for permission and the applicable license.
2.6 The content of this website is copyright. A fair use for research and academic purposes and social media share is allowed. Where citations are used, a full credit note including the website’s URL is required.
2.7 Video and audio recordings of the online sessions and live events are strictly prohibited.
3. Digital Products
3.1 All digital products are provided to the customer via digital file download in the mp3, pdf and mp4 formats. If you experience technical issues with your download please contact us. Please note – large files may take longer to download depending on your internet speed so keep your browser open until the download is completed.
3.2 For downloads to Apple devices, we recommend downloading digital products to your desktop or laptop computer first and then transferring them to your tablet or phone, as required. There have been reports of download issues directly to an iPhone or iPad due to Apple’s restrictions on music downloads.
4. Cancellations & Refunds
4.1 Payments for workshops, webinars, online courses and classes are subject to the cancellation and refund policy specified in the event description.
4.2 Cancellation of the individual online session with at least 48 hours notice will receive the full refund. Cancellations with less than 48 hours notice will forfeit the refund, unless approved by Anna Anderson at her sole discretion.
4.3 Rescheduling the session to another mutually suitable date and time will be offered to the client when refund is not approved.
4.4 Purchase of digital (virtual) products in audio, video, photograph and pdf formats is non-refundable and Change of Mind cancellations do not apply once the product has been successfully downloaded.
5. Disclaimer of Liability
5.1 At no time and under no circumstance will the Client/Customer hold Anna Anderson liable for the their own decisions, actions and impacts resulting from the Client’s/Customer’s participation in Anna Anderson’s online consultation sessions, live and online events and their use of the purchased digital products produced by Anna Anderson.
6. Feedback
6.1 If you are not satisfied with the quality of the products or services you have purchased from us; have suggestions for improvement or wish to offer a compliment and praise, please let us know. We welcome your feedback, as client satisfaction is our top priority. Please contact us via the contact form.